Happier Internal & External Customers

A Help Desk is a facility intended to provide the client or internal user with information and support related to a company's processes, products and services.
It is a centralized resource to answer questions, troubleshoot problems and facilitate solutions to known problems.

Salient Features

Knowledge Base
Back Office

Knowledge Base

  • Help customers to find information from the knowledge base and FAQs
  • Supports crosslinking of Articles and FAQs thereby optimizing knowledge
  • Easy to browse user interface for customer convenience
  • Supports configuration for comments (with moderation) and voting option for each subcategory (helps better tracking of sentiments and moderation).

Personalized Customer Accounts

  • Customer can create accounts for personalized service. (We do not charge you for your customer accounts. You can onboard unlimited customers)
  • Allow your customer to submit tickets, receive notifications and more.

Back office for Customer Support

  • Allows you to define roles for support staff and supervisors
  • Subcategory wise flexible workflows for tracking of support tickets
  • Supports features like:
    • Escalation
    • Priority
    • Service Level Agreements (SLA deadline tracking)
    • Subcategory wise authoring control (which roles OR what types of users can create ticket in which subcategory)
  • Reports
    • Critical Tickets
    • Work Queue
    • Unassigned Tickets
    • Ticket Matrix by Status
    • SLA Overdue Tickets
    • Subcategory wise performance
    • Advance Search/Filtering.
  • Chat and Chatbot Support (in BETA)
  • State-of-the-art dashboard
    • High Priority Tickets
    • Ticket distribution – by author, by assignee, by priority, by escalation
    • Track – open Tickets, unassigned Tickets. 

What do you get

with Customer Help Desk

Salient Features

Ready to try Team Traq's Customer Help Desk?

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Phone: +948 256 347 968